Get in Touch
Have questions? We're here to help you succeed with KontentFire.
Other Ways to Reach Us
Response Times
Free Plan: Best-effort via email
Spark Plan: Within 24 business hours
Blaze Plan: Within 12 business hours (priority support)
Enterprise: Within 4 business hours + phone support — contact us for a custom plan
Support Questions
How quickly do you respond to support requests?
We aim to respond to all support requests within 24 hours during business days. Priority support subscribers typically receive responses within 4 hours.
What are your business hours?
Our support team is available Monday through Friday, 9 AM to 6 PM Eastern Time. Emergency support is available for enterprise customers.
Can I schedule a demo call?
Yes! Visit our demo page to book a personalized walkthrough of KontentFire with one of our product specialists.
Do you offer phone support?
Phone support is available for enterprise customers (contact us for a custom plan). All other plans receive email and chat support.
How do I report a bug or request a feature?
You can report bugs or request features through our in-app feedback system, or email us directly at feedback@kontentfire.com.