Introduction

KontentFire ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered social media content automation platform.

By using KontentFire, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

When you create an account, we collect:

Email address
Name (optional)
Password (encrypted)
Billing information (processed securely by Stripe)

Social Media Connections

When you connect social media accounts, we use OAuth authentication provided by each platform. We do not store your social media passwords. We receive access tokens that allow us to post content on your behalf, and to read the posts and engagement on the Pages you connect.

Comments on your posts

When you open one of your posts in KontentFire, we read and display the comments on that post, including each comment's text, the commenter's public name, and the date it was posted. We read these comments live from Facebook each time you open the post, and we do not store them.

We read comments only on Pages you own and have connected yourself, and only to show them back to you. We never reply to them, moderate them, or act on them for you. We do not read private messages, comments on Pages you do not own, or any other person's content anywhere else on Facebook. We never sell this data or share it with third parties. We use it only to show you your own performance and to let our assistant suggest what to post next.

Usage Data

We automatically collect information about how you use our service, including:

Content you create and schedule
Features you use
Time and date of your visits
Device and browser information

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Generate and publish content to your connected social media accounts
Process your transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments and questions
Analyze usage patterns to improve user experience
Detect, prevent, and address technical issues

Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only in the following circumstances:

Service Providers: We work with third-party services including Stripe (payments), OpenAI, Anthropic, and Perplexity (AI content generation), and social media platforms (content publishing)
Legal Requirements: We may disclose information if required by law or in response to valid legal requests
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

Data Security

We implement industry-standard security measures to protect your data:

Encryption at Rest: AES-256 encryption for stored data
Encryption in Transit: TLS 1.3 for all data transmission
Secure Infrastructure: Hosted on SOC 2 compliant cloud providers
OAuth Authentication: We never store your social media passwords

Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate personal data
Deletion: Request deletion of your account and associated data
Portability: Request your data in a portable format
Objection: Object to certain processing of your data

To exercise any of these rights, contact us at support@kontentfire.com.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or legitimate business purposes.

Cookies

We use cookies and similar technologies to:

Keep you signed in to your account
Remember your preferences
Understand how you use our service
Improve our platform based on usage patterns

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our service.

GDPR Compliance

KontentFire is committed to GDPR compliance. If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation. We process your data based on your consent, our legitimate interests, or as necessary to provide our services. For enterprise customers, we offer Data Processing Agreements upon request.

Children's Privacy

KontentFire is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@kontentfire.com
Website: kontentfire.com/contact

Privacy Policy